Oh, Microsoft, responsibility is important and you've stepped up. I won't even begin to argue that makes everything okay, but it certainly is an improvement. What they really need to do is set up an exchange policy with a retailer. It isn't ideal, but if for a month they had a presence at a number of stores around the country, letting people get a new or refurbished replacement for free, then they'd get some real good press. It'll never happen, but that'd please all the people annoyed right now and send a nice message to the gaming press that they actually want to please gamers, not just beat Sony.